Frequently asked questions

Frequently Asked Questions

At Ambiente Apartment we try to offer a stress-free check-in experience to our guests. Shortly before arrival, our guests receive Online Check-in email through which they are able to access our property management system. We kindly ask our guests to safely store their personal information there. Considering the online check-in is finalised, on the day of arrival our guests receive check-in instructions email together with the access codes to either open the key safe-box or to type it into the touchpads (depending on the chosen type of apartment and property).



Since we offer a contact-less check-ins, late arrival is not a problem. Considering the online check-in is finalised and the check-in instructions via email are received, our guests can check in based on their own timetable.

  • CHECK-IN 3 PM – 7 PM
    Should you be interested in accessing the apartment earlier, please, contact Ambiente Apartments Team in advance to discuss the possibilities. If the apartment is available, you can also ask for an early check-in, the extra charge for this service is 35 €.
    Should you be interested in having a late check-out, please, contact Ambiente Apartments Team in order to discuss the possibilities. Late check-out can only be confirmed on the last day of your stay and the latest time is 2 PM. The extra charge for this service is 35 €.

Our standard check-out time is 10 AM.

The form of check-out is usually discussed during the check-in process or via our pre-arrival communication. Each property is equipped with a „Self-Check out Box“, where you can just simply store your key when checking out.

In special cases when the security deposit was taken in cash, the check-out procedure needs to be done in person. Should this be the case, please, let us know your check-out time and our housekeeper will come to your apartment at the discussed hour to check the apartment.

At the moment, we do not serve breakfast at our properties.


Please note that properties of Ambiente Apartments are strictly non-smoking. Smoking is not allowed in any part of the accommodation, including balconies.

Parking is available for each property except for the property on Namestie SNP 21, directly in centre.

Please note that parking is subject to availability and extra charge is applicable for a parking space rental. In case of a long term rental (1 month and more), we usually provide a reduced price.

At the moment, we do not offer this type of service.

A security deposit of at least 100 EUR is required upon arrival for incidentals. Ambiente Apartments Team can increase the amount of security deposit collected at the check-in based on the number of guests arriving or the type of apartment. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. Please note that Ambiente Apartments will claim against the security deposit for the repair or replacement of any breakages, losses or damage to the property or in case of a breach of Ambiente Apartments‘ Terms and Conditions.

If the security deposit was blocked on card and if everything was OK in the apartment after your departure, we will release the money after your check-out. You should see the correct balance on your bank account within 3-5 working days.

If we identify any damage or breakage after your departure, we will take photos of the damaged subjects and identify the repair costs. This cost will be subsequently charged to your credit card.

There are two ways to pay for the accommodation. We kindly ask our guests to fill out the Online Check-in form where you can safely store you card details. These could then be used in order to process the payment. We accept Visa, MasterCard or Maestro. There is no extra charge for choosing to pay via card.

You can also pay in advance via wire transfer.

The price stated in every apartment type includes the VAT, cleaning services once a week, water, electricity, bed linen, towels and basic toiletries. The price does not include the city tax of 1,70 EUR which applies to adults over 18 years. It does not include any extra services or products which can be booked as add-ons.

We clean the apartment before your arrival and once a week if you stay with us for at least 7 nights. Should you need extra cleaning, you can order this service for extra 20 EUR.

It is important to obtain the payment first in order to issue a visa document and invoice for our guests. After that we kindly ask our guests for the following details:

  • names of all guests who need visa documents
  • address of all guests
  • passport numbers of all guests
  • birth dates of all guests

Please contact Ambiente Apartments Team when you book your apartment about your request and we will discuss the payment possibilities.

Should you be interested in extending your stay, Ambiente Apartments Team will be happy to check the availability. If the apartment is available, we will just arrange the process regarding the extra payment. If it is not available, we will provide the most suitable alternatives for you.

Please note that pets are only allowed after consultation in advance with Ambiente Apartments Team and in case of long term rentals. Extra charge on top of the regular apartment price might be added.

We provide several extra services which can be booked as add-ons during or shortly after the booking process.

Our offer usually includes:

  • Airport/Train Station transfers
  • Baby crib/cot
  • Extra person sleeping (dependent on the apartment type)
  • Parking
  • Full-fridge
  • Nespresso machine with capsules
  • Bottle of wine
  • Beer package
  • Apartment upgrade

Should you have any other special requests, please contact Ambiente Apartments Team.

In order to arrange an airport transfer for you, we will need to obtain the following information:

  • guest name that we can then use on the greeting card
  • flight number and airport
  • arrival time
  • number of people

Please send us an email with these information at

It is our pleasure to take care of your apartment and to cooperate with you. Please, contact Ambiente Apartments Team – for further information. It is important for us to know the location of the apartment, number of bedrooms, parking possibilities, equipment, monthly rent and to see recent photos of the apartment.

If you have more questions, do not hesitate to contact us at or you can call us at +421 911 615 502